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覆盖授权、安装、故障排查、订单与账户管理等全部 77 篇官方知识库文章。输入关键词即时检索,一键直达答案。
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授权入门Licensing Getting Started
8 篇- 01搭建并发授权服务器Set up a concurrent license server
- 02安装与授权上手指南Getting set up guide for installation and licensing
- 03软件安装最佳实践Best practices for software installation
- 04Surfer 与 Grapher 的授权类型Licensing options for Surfer and Grapher
- 05激活您的 Golden Software 产品Activate your Golden Software products
- 06在离线计算机上激活软件Activate your software on an offline computer
- 07软件安装的系统要求Software installation system requirements
- 08Golden Software 安装程序的命令行参数Install switches for Golden Software installers
授权常见问题Frequently Asked Licensing Questions
4 篇用户使用与维护Licensing Utilization and Maintenance for Users
6 篇- 01管理您的 Surfer 或 Grapher 订阅Manage your software subscription for Surfer or Grapher
- 02如何查看我是否拥有有效的软件维护?How do I know if I have 'active maintenance'?
- 03在软件中切换单用户许可与并发许可Switch between using single user license and concurrent use license in the software
- 04将单用户许可升级到最新版本Upgrade single user license to the latest version
- 05从单用户许可切换到并发许可Switch from using a single user license to a concurrent license
- 06停用您的 Golden Software 授权Deactivate your Golden Software license
IT 分发与维护Licensing Distribution and Maintenance for IT
10 篇- 01License Administrator 功能与版本历史License Administrator functionality and version history
- 02更新授权服务器上的 License Manager 与 License AdministratorUpdate the License Manager and License Administrator on your license server
- 03License Administrator 使用日志中提供的信息Information provided in the Usage Log from the License Administrator
- 04为并发授权服务器使用虚拟机或 IPv6 网络Use a virtual machine or IPv6 network for concurrent license server
- 05为客户端计算机应用自定义授权与部署设置Apply custom license and deployment settings to client computers
- 06为特定用户预留或限制并发许可席位访问Reserve or limit access to concurrent use license seats for specific users
- 07将并发许可迁移到新服务器Migrate concurrent license to a new server
- 08Golden Software 授权服务器防火墙端口占用Golden Software license server firewall port usage
- 09增大 License Manager 使用日志文件的最大容量Increase the max size of the license manager usage log file
- 10在没有 License Administrator 的情况下使用授权服务器Use a license server without License Administrator
授权故障排查Licensing Troubleshooting
14 篇- 01授权故障排查与错误代码Licensing troubleshooting and error codes
- 02旧版本软件的授权故障排查与错误代码License troubleshooting and errors codes (older versions of software)
- 03定位 Surfer 与 Grapher 的支持代码Locate support code for Surfer and Grapher
- 04Surfer、Grapher、Strater 与 License Administrator 的安全合规更新Security compliance update for Surfer, Grapher, Strater, and License Administrator
- 05软件激活时出现"产品密钥或序列号无效"错误Invalid product key or serial number error during software activation
- 06试用版软件要求产品密钥的解决方案Solutions to the trial version of software requesting a product key
- 07激活错误消息的解决方案Solutions to activation error messages
- 08"必须联网才能激活授权"错误的解决方案Solutions to the error "You must have Internet access to activate your license"
- 09激活并日常使用后出现"试用已过期"提示Expired trial message after activation and routine use
- 10License Administrator 中"激活"选项卡被禁用的解决方案Solutions for the Activation tab being disabled in License Administrator
- 11License Manager 问题排查Troubleshooting issues with the License Manager
- 12License Administrator 中"使用信息"选项卡变灰的解决方案Solutions to grayed out Usage Information tab in the License Administrator
- 13并发许可从授权服务器上消失Concurrent use license disappeared from license server
- 14用户未使用时并发席位却显示被占用A concurrent license seats is in-use when the user is not using it
销售订单与账户Sales, Orders, and My Account
35 篇- 01管理您的 Golden Software 企业账户Managing your Golden Software Company Account
- 02Golden Software 企业账户:集中化的授权与用户管理Golden Software Company Account: Centralized license & user management
- 03我该选哪种授权?订阅 vs. 永久Which license type is right for me - subscription vs. perpetual?
- 04永久许可的软件维护永久过期说明Permanently Expired Maintenance for Perpetual Software Licenses
- 05合并 Golden Software 授权到期日(co-term)的好处The benefits of co-terming your Golden Software licenses
- 06是否提供教育授权?Do you offer licenses for education?
- 07我是学生,是否提供学生授权或折扣?I am a student. Do you offer student licenses or discounts?
- 08并发许可的优势Benefits of a concurrent use license
- 09Golden Software 支付方式Golden Software Payment Options
- 10Grapher 的年度维护费用Annual maintenance cost of Grapher
- 11什么是软件维护?为什么要续费?What is software maintenance and why should I renew?
- 12软件维护自动续费Auto-renewal for software maintenance
- 13续费软件维护或软件订阅Renew software maintenance or software subscription
- 14如何新增、更新或删除保存的信用卡 / 借记卡?How do I add, update, or delete my credit/debit card on file?
- 15开启或关闭自动续费Turn auto-renewal on or off
- 16My Products 详情视图说明My Products - explaining the detailed view
- 17Grapher 自愿性产品无障碍声明(VPAT)Grapher Voluntary Product Accessibility (VPAT)
- 18Didger 自愿性产品无障碍模板(VPAT)Didger Voluntary Product Accessibility Template (VPAT)
- 19Voxler 自愿性产品无障碍模板(VPAT)Voxler Voluntary Product Accessibility Template (VPAT)
- 20Surfer 自愿性产品无障碍声明(VPAT)Surfer Voluntary Product Accessibility (VPAT)
- 21Strater 自愿性产品无障碍模板(VPAT)Strater Voluntary Product Accessibility Template (VPAT)
- 22MapViewer 自愿性产品无障碍模板(VPAT)Mapviewer Voluntary Product Accessibility Template (VPAT)
- 23重置 My Account 密码(现有客户)Reset My Account password (existing customer)
- 24更新 My Account 邮箱地址Update My Account Email Address
- 25向 Golden Software 购买前获取报价 / 估价单Receive a quote/estimate before purchasing from Golden Software
- 26注册 Golden Software 授权Register Golden Software License
- 27在哪里可以找到我的序列号或产品密钥?Where can I find my serial number or product key?
- 28创建并管理您的 Golden Software My AccountCreate and manage your Golden Software My Account
- 29修改您的邮件订阅设置Change your email subscription settings
- 30在线下载我的软件Download my software online
- 31Golden Software 自愿性产品无障碍模板(VPAT)Golden Software Voluntary Product Accessibility Template (VPAT)
- 32将软件添加到 My Account 中的 My Products 列表Add software to My Products list in My Account
- 33在线下单Place an order online
- 34将单用户许可转换为并发许可Convert single-user licenses to a concurrent-use license
- 35Golden Software 的出口合规编码(ECCN)是什么?What is Golden Software's Export Compliance Control Number (ECCN)?